If you did not receive your password reset email below are a few steps to take.
1. Check your junk/spam filter. Be sure firstname.lastname@example.org is marked as a safe sender for emails coming to you.
2. If it is not in your junk/spam filter, make sure the email in our system is not another email address you may have like a personal one.
3. If you still cannot find it, it is likely that the email we have in our system is incorrect due to a typo or an old address. Contact us with your new email and we will get that corrected for you.
Note: Passwords are encrypted so we cannot look them up for you, however we can reset them for you. Contact us if you need assistance.