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I failed my first test attempt. How can I retake the FHMSIM Course?

Posted By Uniqua Almanzar, Wednesday, July 5, 2017
Updated: Friday, September 1, 2017

To restart the FHMSIM Course, please:

  1. Click to launch the course from your MY LEARNING tab.
  2. When asked if you'd like to resume from where you left off, click No. You will then be able to restart the course from the beginning.

You have 2 attempts. If you failed both attempts, please email AWHONN Learning to reset your account. You will need to repurchase the course before you can make any more test attempts. 

 

 

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Where are my Resources?

Posted By Uniqua Almanzar, Wednesday, June 21, 2017

After launching the educational product, click Resources in the top right header. The resource will open in a new tab for you to save or print.

 

 

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Institutions - How many product seats are available?

Posted By James Knott, Monday, September 26, 2016

Do you need to know how many product seats are available? You will need to be the Institution Admin for your hospital/group:

 

  1. Sign in using your direct institution link
  2. Click the Enroll Learners tab
  3. Click a check box by any member's name (it doesn't matter who)
  4. Click the Next:Select Programs button at the bottom of the page
  5. In the table, you will see the purchased product. The number of available seats are displayed in the Enrollment column. Note: You can also click the displayed number to see more information about your enrolled students. 

 

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I am trying to access a course from work, but it will not launch. What can I do?

Posted By James Knott, Wednesday, June 22, 2016
Updated: Wednesday, March 8, 2017

This is a typical problem that occurs because you are trying to access it behind your employer's network firewall.

 

To resolve this issue, please ask your IT Department representative to add AWHONN to their firewall's list of trusted sites. If you are still having problems after this occurs, contact support@digitalignite.com.

 

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From my Institution page, I only see the "Buy" button next to a product when it should be free.

Posted By James Knott, Tuesday, June 21, 2016
Updated: Wednesday, June 22, 2016

Before reaching out to AWHONN Customer Service:

  • Are you using the web URL link specific to your Institution?
    • Do not log in through http:\\learning.awhonn.org as this URL is for general membership only. Ask your nurse trainer or educator for the specific link. 
  • Has the number of purchased product enrollment licenses been reached? If so, please have your nurse trainer or educator email us at customerservice@awhonn.org for additional sales information. 

If you are still having problems, please contact customerservice@awhonn.org for help. 

 

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I can't find the "Participant Evaluation" form. Is it required to complete the educational offering?

Posted By James Knott, Thursday, May 12, 2016
Updated: Monday, May 1, 2017

Yes, the Participant Evaluation is required. It is located in the same package the course material is in (see screen graphic below). It must be completed before you can finish the course/education offering and receive an associated CNE certificate of completion. 

 

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How do I access the products that my hospital purchased?

Posted By James Knott, Monday, April 25, 2016
Updated: Wednesday, June 22, 2016

Each Institution has a specific website URL created. Please contact your hospital training coordinator/educator for the link. If you still cannot find it, please email: learning@awhonn.org.

 

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How do I find a course or other educational offering?

Posted By James Knott, Monday, April 25, 2016
Updated: Wednesday, June 22, 2016

We created a short video to show you the features and process of how to search the Online Learning Center for a product.

 

Click Here to view the video. 

 

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I failed my test and it will not allow me to retake it. Now what do I do?

Posted By James Knott, Monday, April 25, 2016
Updated: Wednesday, June 22, 2016

Normally, each member is given 3 test attempts. The number of allowable attempts are displayed on the test instructions displayed at the beginning of the test. 

 

Please note:

  • If you failed the test for a product you purchased, please email AWHONN Learning to reset your account. You will need to repurchase the product before you can make any more test attempts. 
  • If you failed the test for a product purchased by your hospital/institution, please contact your hospital training coordinator/educator for additional instructions. 

 

 

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How can my hospital purchase products for multiple users?

Posted By James Knott, Monday, April 25, 2016
Updated: Tuesday, June 21, 2016

Please contact us at customerservice@awhonn.org

 

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