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AWHONN offers an excellent benefits package with generous leave, flex time, a pension plan and more. For further information about these positions, please email Nancy Adkins or call her at 202-261-2403.

 

Please submit resume indicating SALARY REQUIREMENTS to: Human Resources Department, 1800 M Street, NW, Suite 740S, Washington, DC 20036 or fax to (202) 728-1864 or email recruitment@awhonn.org. Please list the title of position in the subject line.


The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN) is a nonprofit membership organization that promotes the health of women and newborns.

 

CURRENT POSITIONS:

Director of Member  Services

AWHONN is currently seeking a seasoned professional with at least 7 to 10 years of related membership experience in an association environment to provide the vision, leadership and support for membership recruitment, retention and engagement.  Ideal candidate will develop and deliver strategy, advice, counsel and service necessary to meet the organizational goal of significantly growing and maintaining membership populations.  Individual will work in conjunction with Membership Marketing Manager and Sr. Manager of Customer Service to determine the needs of members and prospective members and develop plans to provide services.

 

Essential Duties and Responsibilities

 

Success in this position depends on the ability to develop a collaborative working relationship with other departments to ensure that membership campaigns and support systems are integrated with program development, reflect priorities and respond to the existing and anticipated needs of members and volunteers.  Must go out of the way to fully understand the membership challenges in general and develop strategies to overcome challenges. Other responsibilities include:

 

  • Develop initiatives to increase engagement with and between members.
  • Obtains analyses and disseminates data dealing with current membership trends, projected demographic changes, membership value study, satisfaction surveys, etc. in order to develop, articulate and implement the strategies to assist in developing the agility needed to meet the challenges of a changing external environment. 
  • Must be able to analyze and interpret data to clearly articulate the need for specific strategies. 
  • Oversee member affinity programs, evaluate program performance, vendor contracts and update program.
  • Develop and manage process for regularly identifying member and potential member needs.
  • Research the need for promotions based on demographics, market segmentation data, survey data, customer feedback and collaborate with Membership Marketing Manager to execute promotions.
  • Collaborate with marketing department on the development of national membership campaigns that meet diverse needs in all parts of the country, supporting their efforts to increase and retain members in all populations. 

 

Position Requirements

 

  • Minimum of Bachelor’s degree preferably with a business or marketing concentration
  • Experience in developing membership recruitment and retention campaigns a must
  • Excellent communication, presentation, verbal and writing skills
  • Demonstrated commitment to customer service and the ability to work collaboratively with internal and external customers
  • Demonstrated strategic thinking ability
  • Experience in Association Management Systems a must
  • At least 5 years of experience as a team leader or supervisor
  • Demonstrated experience working with large data bases of numeric and statistical data in order to fully understand current and projected demographic changes, population shifts and economic forecasts
  • Budget experience

 

Excellent benefits package. Please submit resume indicating SALARY REQUIREMENTS to: Association of Women’s Health, Obstetric and Neonatal Nurses, Human Resources Department, 1800 M Street, NW, Suite 740S, Washington, DC  20036 or email to recruitment@awhonn.org.

 

Online Learning Support Specialist

AWHONN is currently seeking an experienced individual to provide support to online learning center and customer service department.   

 

Essential Duties and Responsibilities:   

  • Respond to AWHONN website, Online Learning Center customer inquiries and Member/Customer Service inquiries to include responding to live chat requests, emails and phone call inquires on a daily basis.
  • Work closely with AWHONN departments to identify product support needs.
  • Work closely with external LMS support vendor to identify and resolve any discrepancies, which cannot be resolved locally.
  • Maintain external databases of existing product offerings in the Online Learning Center.
  • Upload and configure new product offerings on the Online Learning Center. Test and resolve any discovered discrepancy.
  • Retire and archive product offerings as needed. Update external databases to reflect update.
  • Create Institution accounts and assist (as needed) in the registration of hospital users and individuals in the Online Learning Center once payment and order information is received.
    • Follow-up on any missing information or questions from the order form.
    • Enter order/post payment into YourMembership
  • Email detailed instructions to users about accessing the online education products and upload instructions for offering in the Help section of the Online Learning Center.
  • Participate in conference calls and meetings with hospital and other group users in order to provide an overview of using the online learning center and answering any questions.
  • Assist members, non-members and Institution members with accessing CNE/CME certificates.
  • Perform other duties and responsibilities as assigned.

 

Qualification Requirements:

Associates degree or equivalent experience.   Bachelor’s degree a plus.  At least 2-4 years of experience working in an online learning system environment and/or customer service environment.  Learning Management System (LMS) experience preferred.  Strong PC/Mac and typing skills a must.  Experience with Association Management System (AMS) database preferred.  Must have strong verbal communication skills.  Must be able to identify and solve problems.  Must have active listening and critical thinking skills.  Demonstrated ability to remain flexible, manage multiple priorities and stay highly organized especially with high volume, numerous details and under tight deadlines. Demonstrated experience in working with multiple staff and external clients/members.

 

Please submit resume indicating salary requirements and list “Online Learning Support Specialist” in the subject heading to:  Human Resources Dept., 1800 M Street, NW, Suite 740 South, Washington, DC  20036 or fax to (202) 728-1864 or email recruitment@awhonn.org.

 

 

  

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Association of Women's Health, Obstetric and Neonatal Nurses is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AWHONN is approved by the California Board of Registered Nursing, Provider #CEP580. Accredited status does not imply endorsement by AWHONN or the American Nurses Credentialing Center of any commercial products displayed or discussed in conjunction with educational activities.

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