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Careers at AWHONN
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AWHONN offers an excellent benefits package with generous leave, flex time, a pension plan and more. For further information about these positions, please email Nancy Adkins or call her at 202-261-2403.


Please submit resume indicating SALARY REQUIREMENTS to: Human Resources Department, 1800 M Street, NW, Suite 740S, Washington, DC 20036 or fax to (202) 728-1864 or email Please list the title of position in the subject line.

The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN) is a nonprofit membership organization that promotes the health of women and newborns.



Program Coordinator

Innovative, dynamic professional nursing membership association is seeking experienced individual to provide stellar customer and serve as staff liaison to course instructors and participants. The successful candidate must have an outgoing and friendly personality, great telephone presence as well as a patient demeanor.  Must have at least 5 years of experience working in a heavy customer service focused environment with ability to work independently.   Outstanding project management, writing and administrative skills a must.  This position is 90% daily email and telephone  contact with association’s clients/members.  Experience working in membership department  a plus.


Incumbent primary responsibilities will be:


 Customer Service

  • Provide stellar customer service to course instructors and others via telephone and email daily. Troubleshoot problems and develop solutions.  Listen and respond to customers’ needs and concerns.
  • Independently compose responses to inquires through routine general and complex correspondence (including emails) from verbal direction or from knowledge of processes and procedures.
  • Maintain, verify and research pertinent information for change of status for new designated instructors and updating instructors database.
  • Manage the processes and procedures for maintaining, tracking and updating instructors and instructor trainer qualification information.
  • Manage the communication system regarding instructor’s membership expiration, evaluation scores and additional data that impact their ability to maintain instructor status. 


Program Coordination

  • Assist with ongoing work for service-related programs and logistics, included coordinating retail/member benefit webinars and providing assistance to Sr. Project Manager with special projects.
  • Ensure and implement policies and procedures related to the program and service-related programs.
  • Develop and maintain project timeline for the program and service-related activities.
  • Coordinate and prepare announcements for bulletins, quarterly newsletter and forms.



Ideal candidate must have an Associate’s degree or equivalent combination of training and experience with at least 5 years’ experience working in a customer service environment. Additional experience requires a minimum of 3 years of administrative and project coordination experience.  Experience handling heavy call volume from customers/members a must. Must be able to support multiple concurrent activities and able to display professionalism, poise and tact under pressure especially when dealing with dissatisfied customers.   Demonstrated advance skill and experience using MS Office.  YM  database experience desirable. Must be highly organized and demonstrate excellent writing skills. Ability to work in a fast-paced/stressful environment with instant responses to situations a must.  Must be a critical thinker  with problem solving and analytical skills.


Please submit resume indicating salary requirements and list “Program Coordinator-FHM” in the subject heading to:  Human Resources Dept., 1800 M Street, NW, Suite 740 South, Washington, DC  20036 or fax to (202) 728-1864 or email


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Association of Women's Health, Obstetric and Neonatal Nurses is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

AWHONN is approved by the California Board of Registered Nursing, Provider #CEP580. Accredited status does not imply endorsement by AWHONN or the American Nurses Credentialing Center of any commercial products displayed or discussed in conjunction with educational activities.

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