Member System Upgrade: What You Need to Know
We’re upgrading our systems to better serve you with an improved, more user-friendly experience.
To complete this transition, we will have a temporary Member System Upgrade Period from June 22 to July 6.
General Questions
What is happening?
We are transitioning to a new and improved system that will enhance how you manage your membership, access education, and complete transactions.
When will the system be unavailable?
The system will be unavailable from June 21, 12:59 PM, ET, through July 6, 9 AM, ET.
Why is this necessary?
This upgrade will provide a more modern, efficient, and user-friendly experience for managing your account, education, and purchases.
Access During the Upgrade Period
Will I be able to log in to my account?
No. Member login and account access will be temporarily unavailable during the upgrade period.
Can I make purchases or payments?
No. All purchases, payments, and renewals will be paused until the new system is live.
Can I access my courses or education?
No. You will not be able to access, continue, or review any courses during this time.
Can I register for events?
No. Event registration will also be unavailable during the upgrade period.
Preparing for the Upgrade
What should I do before June 22?
We recommend that you:
• Complete any in-progress courses
• Download certificates or records you may need
• Complete any purchases or payments
• Renew your membership if it is due soon
• Register for upcoming events
After the Upgrade
When will access be restored?
Access will be restored on July 6 at 9 AM, ET, once the upgrade is complete.
Will I need to do anything to log in?
Yes. For security purposes, all users will need to create a new password the first time they log in.
Will my information still be there?
Yes. Your account information will be available in the new system.
Membership & Renewals
What if my membership expires during the upgrade period?
Members who lapse during this time will be provided with a grace period to renew once the system is available again.
Group Administrators & Learners
I manage education for my organization. What should I know?
During the upgrade period, administrators will not be able to:
• Assign courses or manage enrollments
• Track learner progress or run reports
• Purchase education or register for events
We recommend assigning courses and downloading reports before June 22.
I am currently enrolled in a course. What happens to my progress?
Your progress will be saved. You can resume your course once the system is back online on July 6.
Need Help?
Who can I contact with questions?
If you have any questions or need assistance, please contact us at customerservice@awhonn.org or 1-800-354-2268.
Thank you for your patience as we complete this important upgrade and work to improve your experience.
